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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 32 : Le système d'information commerciale
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

TEXTE LU-Doc1p222

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 32 : Le système d'information commerciale
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Fichier - Dossier de presse

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 31 : Les consom'acteurs
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

QCM – Les consom'acteurs

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 31 : Les consom'acteurs
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Vocabulaire professionnel 31

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 31 : Les consom'acteurs
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 31-Audio

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 31 : Les consom'acteurs
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 31-PDF

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 31 : Les consom'acteurs
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

QCM – Les réclamations courantes

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 30 : Les réclamations courantes
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Vocabulaire professionnel 30

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 30 : Les réclamations courantes
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 30-Audio

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 30 : Les réclamations courantes
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph