{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/vocabulaire29.mp3","id":"20902018","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2387","page":"205","chapitre":"Dossier 29 : Les services associés","type":"MINILIEN","menu":"","titre":"Vocabulaire professionnel 29","legende":"","cible":"https://www.foucherconnect.fr/25epc295","redirection_minilien":"vocabulaire29.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_9f47ce0eaf82d2266d814f83a3dde4f0_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir29.mp3","id":"20902017","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2386","page":"205","chapitre":"Dossier 29 : Les services associés","type":"MINILIEN","menu":"","titre":"Retenir 29-Audio","legende":"","cible":"https://www.foucherconnect.fr/25epc295","redirection_minilien":"retenir29.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_f5fa74a728e41c65acce00954e0453e5_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir29.pdf","id":"20902016","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2385","page":"205","chapitre":"Dossier 29 : Les services associés","type":"MINILIEN","menu":"","titre":"Retenir 29-PDF","legende":"","cible":"https://www.foucherconnect.fr/25epc295","redirection_minilien":"retenir29.pdf","type_minilien":"PDF","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Fichier","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_1b4dc08f7087dbb575e5b7f6b6ebb815_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/16166_qcm26.zip","id":"20901968","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2337","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"QCM – La fidélisation de la clientèle","legende":"","cible":"https://www.foucherconnect.fr/25epc283","redirection_minilien":"16166_qcm26.zip","type_minilien":"WIDGET","picto":"","picto_spe":"","prof_eleve":"","commentaire":"21EPC262","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Quiz","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_dc9e97a13789cb230acf9632706eb667_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/vocabulaire28.mp3","id":"20901967","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2336","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Vocabulaire professionnel 28","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"vocabulaire28.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_b42e8a5af88351bd2611aebd78c3fd4f_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir28.mp3","id":"20901966","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2335","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Retenir 28-Audio","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"retenir28.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_1c76ace3de73cdcee65f48a41c5d61da_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir28.pdf","id":"20901965","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2334","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Retenir 28-PDF","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"retenir28.pdf","type_minilien":"PDF","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Fichier","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_80ed9fea8b514f7b86945bf472486a56_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/16166_qcm29.zip","id":"20901901","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2270","page":"193","chapitre":"Dossier 27 : Les actions d'animation/promotion","type":"MINILIEN","menu":"","titre":"QCM – Les actions d'animation/promotion","legende":"","cible":"https://www.foucherconnect.fr/25epc274","redirection_minilien":"16166_qcm29.zip","type_minilien":"WIDGET","picto":"","picto_spe":"","prof_eleve":"","commentaire":"21EPC292","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 27 : Les actions d'animation/promotion","toc_3":"Quiz","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_416c16062cb944c59b0145f6c0f86c8d_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/vocabulaire27.mp3","id":"20901900","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2269","page":"193","chapitre":"Dossier 27 : Les actions d'animation/promotion","type":"MINILIEN","menu":"","titre":"Vocabulaire professionnel 27","legende":"","cible":"https://www.foucherconnect.fr/25epc273","redirection_minilien":"vocabulaire27.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 27 : Les actions d'animation/promotion","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_07606221c381b6f0f77424e7cbbd53cd_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir27.mp3","id":"20901899","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2268","page":"193","chapitre":"Dossier 27 : Les actions d'animation/promotion","type":"MINILIEN","menu":"","titre":"Retenir 27-Audio","legende":"","cible":"https://www.foucherconnect.fr/25epc273","redirection_minilien":"retenir27.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 27 : Les actions d'animation/promotion","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_4c33c7101e6df101724281b94f827107_minilien","ADMIN-ID":null}