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Équipier polyvalent du commerce

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 30 : Les réclamations courantes
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

TEXTE LU-Doc1p208

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 30 : Les réclamations courantes
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

QCM – Les services associés

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Vocabulaire professionnel 29

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 29-Audio

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 29-PDF

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

QCM – La fidélisation de la clientèle

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Vocabulaire professionnel 28

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 28-Audio

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph

Retenir 28-PDF

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TOC 1
[06]Partie 4 - Préserver la satisfaction et la relation client
TOC 2
[06]Dossier 28 : La fidélisation de la clientèle
Type (taxonomie)
Source (prodgraph/manuelle)
prodgraph