Dossier 28 : La fidélisation de la clientèle

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/16166_qcm26.zip","id":"20901968","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2337","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"QCM – La fidélisation de la clientèle","legende":"","cible":"https://www.foucherconnect.fr/25epc283","redirection_minilien":"16166_qcm26.zip","type_minilien":"WIDGET","picto":"","picto_spe":"","prof_eleve":"","commentaire":"21EPC262","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Quiz","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_dc9e97a13789cb230acf9632706eb667_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/vocabulaire28.mp3","id":"20901967","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2336","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Vocabulaire professionnel 28","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"vocabulaire28.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_b42e8a5af88351bd2611aebd78c3fd4f_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir28.mp3","id":"20901966","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2335","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Retenir 28-Audio","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"retenir28.mp3","type_minilien":"AUDIO","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Audio","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_1c76ace3de73cdcee65f48a41c5d61da_minilien","ADMIN-ID":null}

{"file_link":"https://prodgraph.hachette-livre.fr/ARCHIVE/409/5347274/ressources/res_ext/retenir28.pdf","id":"20901965","id_file":"994357","NUEDI":"409","NUART":"5347274","EAN13":"9782216176403","line":"2334","page":"199","chapitre":"Dossier 28 : La fidélisation de la clientèle","type":"MINILIEN","menu":"","titre":"Retenir 28-PDF","legende":"","cible":"https://www.foucherconnect.fr/25epc282","redirection_minilien":"retenir28.pdf","type_minilien":"PDF","picto":"","picto_spe":"","prof_eleve":"","commentaire":"","mini_ressource":"OUI","download":"OUI","copyrights":"","toc_1":"[06]Partie 4 - Préserver la satisfaction et la relation client","toc_2":"[06]Dossier 28 : La fidélisation de la clientèle","toc_3":"Fichier","vignette":"","banque":"NON","banque_nature":"","banque_mot_cles":"","banque_libre_1":"","banque_libre_2":"","banque_libre_3":"","banque_libre_4":"","banque_libre_5":"","banque_libre_6":"","banque_libre_7":"","banque_libre_8":"","banque_libre_9":"","banque_libre_10":"","banque_libre_12":"","banque_libre_13":"","banque_libre_15":"9782216176403_80ed9fea8b514f7b86945bf472486a56_minilien","ADMIN-ID":null}